If you rely on Continuous Inkjet (CIJ) printers in your production line, you already know how critical uptime is. A sudden malfunction can disrupt workflows, delay deliveries, and eat into profits. That’s why many companies turn to CIJ maintenance service agreements - structured contracts that cover regular maintenance, repairs, and technical support.
However, not all agreements are created equal. Before committing to a service contract, it’s essential to understand what you’re actually getting. Here’s what you need to look for - and what to avoid - before signing any CIJ maintenance deal.
The first thing to evaluate is what the agreement actually covers. Some providers offer only basic support like routine maintenance visits, while others include emergency repairs, parts replacement, and even software updates. Without clear definitions, you could be caught off guard when a service call results in additional charges.
For example, does the contract cover printhead servicing, nozzle flushes, and ink system cleaning? Will they replace worn parts or only advise you to do it? Understanding these details helps ensure your printer gets the support it needs to run smoothly year-round.
Tip: Make sure your agreement includes both preventive maintenance and emergency breakdown support to avoid hidden costs.
When a CIJ printer goes down, every minute counts. That’s why it’s important to check the provider’s guaranteed response time. Some companies offer same-day service; others might take 48 hours or more. Also, consider the support availability - are technicians available on weekends or after hours?
Downtime during a peak production period can be a nightmare if your provider only works Monday to Friday. A strong service agreement should spell out when support is available and how quickly technicians are expected to arrive on-site or provide remote assistance.
Tip: Look for a provider that offers 24/7 support with written response-time guarantees (SLAs).
A reliable CIJ printer isn't just about fixing things when they break - it's about preventing issues in the first place. That’s where preventive maintenance comes in. Regular tune-ups, cleanings, and system checks can help extend the life of your printer and reduce the likelihood of costly failures.
Ask whether your service agreement includes scheduled checkups and what’s involved in each visit. Technicians should follow a standardized checklist, ideally based on manufacturer guidelines. Skipping preventive care can lead to clogs, print quality issues, and production interruptions.
Tip: Ensure your contract outlines a clear preventive maintenance schedule, ideally on a quarterly or bi-annual basis.
Some service agreements include replacement parts - others don’t. And that can make a big difference in your long-term costs. If the printhead fails or the pump needs replacing, will the parts be covered? Or will you be billed separately?
Also, consider if the agreement includes consumables like filters, inks, or solvents. While not always part of a service plan, bundling them can save money and simplify supply chain management.
Tip: Choose a provider that clearly defines which parts and consumables are included (or excluded).
CIJ maintenance needs can change as your business grows. You may add more printers, increase shift hours, or expand to new locations. A rigid, one-size-fits-all agreement won’t serve you well long-term.
Look for flexibility in contract terms. Can you upgrade or modify the agreement without penalties? Are there options to cancel early if you're unsatisfied? A reputable provider will offer adaptable plans that scale with your operation.
Tip: Avoid long-term contracts without built-in flexibility or easy exit options in case your needs change.
Service agreements should offer cost predictability - not surprises. Ask for a detailed price breakdown: what’s the base fee, and what might cost extra? Make sure there are no hidden charges for travel time, after-hours support, or diagnostic visits.
Also, weigh the cost of the agreement against the potential cost of reactive, pay-as-you-go service. In many cases, a good maintenance contract will pay for itself by avoiding even a single major repair.
Tip: Request a fully itemised quote so you understand exactly what you’re paying for and when.
A well-structured CIJ maintenance service agreement can bring peace of mind, improve printer performance, and reduce unplanned downtime. But only if it’s the right agreement. Don’t rush into a contract without reviewing the fine print.
Take the time to evaluate the scope, support, maintenance schedule, parts coverage, contract flexibility, and pricing. By asking the right questions up front, you'll protect your equipment - and your business - from costly surprises down the line.
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